Terms & Conditions

These terms apply when you place an engraving order with Engrave Me Now, book an appointment, or use this website. By placing an order you agree to them. If anything here is unclear, contact us before ordering.

Engraving physically and permanently alters your item. It cannot be undone, reversed or erased. Please check your text carefully before submitting.

We engrave exactly what you supply, character for character. You are responsible for confirming the spelling, wording, dates, initials, punctuation, layout and engraving instructions before work begins. Completed personalised engraving generally cannot be returned or refunded simply because you change your mind after approving the details.

If we make an engraving error that differs from the instructions you approved, that is ours to put right. Tell us and we will work with you on an appropriate correction or other resolution.

This service is for engraving items you already own. You confirm that you own the item, or have permission to have it engraved.

Some items cannot be engraved safely, or at all — hollow, plated, resized, heat-treated, brittle, stone-set or previously repaired pieces carry real risk. If we believe an item is unsuitable we will contact you before proceeding. Where you ask us to continue after we have raised a concern, you accept the risk of damage.

How an engraving looks depends on what it is cut into. Existing wear, coatings, finishes and plating, leather grain, wood grain, glass composition and other material characteristics all affect the finished appearance, and can do so in ways that are not fully predictable before the work begins.

Engrave Me Now uses reasonable care when engraving property supplied by a customer.

Item prices include the first 15 letters, numbers or engraved symbols, with a per-character rate beyond that. Every item we offer is priced automatically: the price shown at checkout is the agreed price for that engraving, calculated from the details you enter. It does not change between checkout and your appointment.

We would only need to revisit that price if the item you send or bring in is materially different from what you described, or if something about it makes the engraving unusually difficult. We contact you first if that happens — nothing further is charged without your agreement.

Pricing is based on the item you select, the engraving location, the character count and the options you choose. An item we don't list is still priced automatically once you describe it. Everything we engrave is priced up front and paid through normal checkout. The one charge that can follow later is return shipping on a mail-in order where you do not enclose your own prepaid return label — see Shipping and returns below.

Reserving an appointment requires a deposit of 50% of the engraving total, paid at checkout. The deposit is applied toward your final engraving balance, and the remainder is due at your appointment.

Same-day appointments must be booked at least 30 minutes in advance. Times inside that window are not offered when you pick today's date. You will receive confirmation once your appointment is accepted.

If you cancel or reschedule at least 24 hours before your appointment, your deposit is kept as a credit toward a future appointment. It is not refunded to your original payment method.

If you cancel with less than 24 hours' notice, or do not attend, the deposit is forfeited to cover the reserved appointment time.

For a same-day appointment or an urgent cancellation, please call, text or send a message through this website straight away, so there is prompt, time-stamped notice. Email should not be your primary method for urgent or same-day notices.

For genuine emergencies and unavoidable circumstances, Engrave Me Now may make an exception at its discretion.

Mail-in and shipped orders are paid in full at checkout rather than using the appointment deposit system.

You are responsible for packing your item securely and for the cost and risk of sending it to us. We strongly recommend a tracked service with insurance appropriate to the item's value. While your item is in transit to us it is covered by your carrier, not by us.

We strongly recommend enclosing a prepaid return shipping label — with one enclosed there is no shipping & handling fee and nothing further to pay. If you do not, we can arrange the return for an additional $20 shipping & handling fee plus the actual return postage and any insurance or signature fees. Your item will not be shipped back until any outstanding return-shipping charges are paid. See the mail-in FAQ and packing instructions.

Any timeframe we give is an estimate, not a guarantee. Turnaround depends on the item, the work involved and our current queue. We will tell you if something is likely to take materially longer than expected.

Payment is required as shown during checkout or booking. Payments are processed securely by Stripe, PayPal, and other payment providers displayed at checkout. We never see or store your full payment details. Prices are in US dollars and sales tax is calculated at checkout where applicable.

This section covers the engraving charge. You may cancel before engraving begins for a full refund of that charge. Once engraving has started the work cannot be undone and the charge is non-refundable.

Appointment deposits are separate and are not covered by that refund. A deposit pays for the appointment time you reserved, not for engraving work, so cancelling before any engraving begins does not make it refundable. Deposits follow the terms in Cancellations and rescheduling above: kept as credit toward a future appointment with at least 24 hours' notice, and forfeited with less than 24 hours' notice or a no-show.

If we damage your item through our own error, contact us — we will work with you to put it right. Nothing in these terms limits any rights you have under applicable consumer law.

You confirm you have the right to use any text or images you send us. We may decline work that appears to infringe someone else's rights, or that is unlawful, hateful or otherwise inappropriate.

We do not engrave photographs of people or pets. Reference images are used to guide lettering, placement and style only — we reproduce references as closely as we can, but an exact match is not guaranteed.

Where an order is awaiting collection or awaiting payment of return shipping, please arrange it promptly. We will contact you using the details on your order before treating an item as abandoned.

We may update these terms from time to time. The version published when you place your order is the version that applies to it.