Loading
Engrave Me Now
Please print this page and include it in your package.
Tap each number as you go.
Print this page and put it inside the box. Without a name and order number we can't match your package to your order, which is the most common cause of delays.
Leave out boxes, pouches, chains, cases and paperwork unless they're needed to protect the item in transit. The less that travels, the less there is to go missing.
Wrap the item in bubble wrap or tissue and pad the box until nothing shifts when you gently shake it. Small items such as rings, charms and pendants should go in a small rigid box or pouch first, never loose in an envelope.
Buy it at the same time as the label you use to send the item to us, and place it inside the package. This is the single most important thing you can do to get your item back quickly and cheaply.
Any carrier is fine. We strongly recommend tracking, and insurance appropriate to the value of the item. While it's in transit to us it's covered by your carrier, not by us.
Tape all seams and ship it to the mailing address provided in your order confirmation email.
Your mailing address is included in your order confirmation email. If you can't find it, call or text us on 718-885-7768 and we'll resend it.
We can arrange return shipping for a $20 shipping & handling fee, plus the actual carrier cost and any insurance or signature fees. We'll send you the exact amount once your item is packed and weighed — your item won't ship back until that's paid, so enclosing your own label keeps things moving.
Questions? Call or text 718-885-7768.